F.A.Q.

FORMS OF PAYMENTS

We accept visa, mastercard, american express, and discover. All prices are in USD.

HOW DO I CARE FOR MY GARMENT/SCARVES/NECKLACES

All the products are safe to go in the household washer and dryer. The colors won’t fade.

HOW LONG WILL IT TAKE TO GET MY INDIGO BATIK?

Packages are shipped within a few days. We do not send shipments every day since we are a small business, so we appreciate your patience! If this is an order that's needed in a certain time frame, please reach out to us and let us know and we'll do our best to accommodate.

If there is an issue with your order, we will contact you in a timely manner.

We ship via USPS First Class Package, so you'll normally get your package with 7 business days of your order. Shipments to Canada can take over a week, as we ship via First Class International. Other destinations, just know we try to get them to you as soon as possible. You will be notified when your package ships, along with the tracking number.

SALES TAX

All US customers will be charged sales tax, we do not charge sales tax to customers living outside of the US, but please be aware when you receive your order you might be charged taxes and duties by your home country.

HOW FAST IS YOUR CUSTOMER RESPONSE?

We are a small business with limited capacity. We will work as best we can within 48 hours to return your messages and requests on weekdays (Monday to Friday). We are not available in the weekends to respect the time with family or just rest.

WHAT IS YOUR RETURN POLICY?

All unworn items can be returned for a refund, minus an $8 shipping fee. You have 60 days from the shipping date to complete a return. 

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally! All orders are shipped via USPS First Class Package. We do not pay for duties and taxes, so you are responsible for any incurred fees when you receive your items.

Your shipping cost is automatically calculated at checkout.

International orders are able to be returned or exchanged at your expense.